Delivery and Returns

1. Delivery

For Trendyol or Hipicon orders, delivery follows that marketplace’s shipping process.

For on-site orders, goods go to the address on the order confirmation. An estimate is given on confirmation or by email; this page is not a standalone delivery-day promise. Delivery charges appear on the order summary.

2. Where you bought

If you bought on Trendyol or Hipicon, returns, exchanges and payment follow that marketplace. Your account on this site is not the return channel for that order.

If you ordered on this site, the distance contract is with the Company; the 14-day withdrawal and defective-goods rules below apply.

3. Withdrawal on on-site purchases (14 days)

You may withdraw within 14 days of delivery without giving a reason and without a penalty. Notice may be email or writing. Send the goods back within 14 days of notice. From delivery to the carrier we named, we refund all sums including delivery costs within 14 days, using your original payment method.

If the pre-information names a return carrier and you use it, return shipping is not charged to you. For defective goods, shipping is ours.

4. Withdrawal exceptions

Exceptions in the Law and the Distance Contracts Regulation remain. There is no blanket “textile hygiene” ban. Only goods made to your specification (name, custom size) may fall under that exception.

5. Defective goods

Your remedies for defective goods under Law No. 6502 remain. There is no 48-hour cut-off. We may ask for photos; photos are not a mandatory precondition.

6. Contact

On-site order returns: destek@taliamaritza.com. Marketplace orders: that platform’s return flow.